Publications and Presentations
Book
The Accidental Project Manager: Surviving the Transition from Techie to Manager. John Wiley and Sons, August 2001.
Articles
"Inside and Outside the Box" in Beautiful Teams: Inspiring and Cautionary Tales from Veteran Team Leaders. O'Reilly Media, April 2009.
“Profiles in Practice: Providing Cultural Translation for Global Financial Services”
(Article by Shirley Fiske on Patricia Ensworth) - Anthropology News, March 2007."Culture Clash." CIO, October 1, 2003.
"Worst Than Worse Case." StickyMinds, October 2001.
"A Bug Squasher’s Life." Salon, April 1999.
Workshops
Diplomacy at the Borders: Multicultural Management Skills for Software Engineers.
Better Software Conference
San Francisco - September 2005.A Power To Be Reckoned With: Project Management for Software Testers.
Presentation
Workbook
EuroSTAR
European Congress on Software Testing, Analysis and Review
Cologne - December 2004.
Papers
The Accidental Project Manager: QA to the Rescue. April 2003.
"Globe-Trotting IT: The CIO as Anthropologist and Parliamentarian." February 2003.
"The Computer Ate My Audit." July 2002.
Lectures
Teaching Quality Assurance in the Computer Science Curriculum.
City University of New York
CUNY Institute for Software Design and Development
New York, NY - November 2006.The Accidental Project Manager: Roles and Responsibilities for the Newly-Promoted
Software Development Best Practices Conference
Boston - September 2005.Human Boundary Conditions: Cultural Issues in Software Testing.
EuroSTAR
European Congress on Software Testing, Analysis and Review
Cologne - December 2004.
The Accidental Project Manager: QA to the Rescue.
EuroSTAR
European Congress on Software Testing, Analysis and Review
Amsterdam - December 2003.
The Accidental Project Manager: QA to the Rescue.
American Society for Quality
13th International Conference on Software Quality
Dallas, Texas - October 2003.The Accidental Project Manager: QA Road Maps and Training Wheels.
Software Process Improvement Network
New York, NY - September 2003.Whose Rules? Project Management Across Cultures.
New York University School of Continuing and Professional Education
New York, NY - April 2003."What's That Supposed to Do?" -- The Archeology of Legacy Systems.
Software Quality Engineering STAR East conference
Orlando, Florida - May 2002.Rating IT Quality: Software Project Management and Business Risk.
Speaker’s Corner, Moody’s Investors Service
New York, NY - February 2002.
Seminars
Basic Project Management: The Skills for Success.
American Management Association, ongoing.Managerial and Team Building Skills for Project Managers.
American Management Association, ongoing.IT Project Management.
American Management Association, ongoing.Technical Project Management.
American Management Association, ongoing.
Tools